Refund Policy

At You On Crown, we strive to provide excellent service and ensure our clients' satisfaction. We understand that circumstances may arise where a refund is necessary. Our refund policy outlines the conditions under which refunds are applicable:

1. Service Disputes:
If you are dissatisfied with any of our services, we encourage you to contact us immediately. We value your feedback and will work diligently to address your concerns and find a satisfactory resolution. In cases where the service does not meet your expectations, we may offer a partial or full refund, depending on the nature of the issue.

2. Cancellation and Rescheduling:
We understand that schedules can change unexpectedly. If you need to cancel or reschedule an appointment, we kindly request at least 24 hours' notice. For cancellations made within 24 hours of the appointment time, a cancellation fee may apply. However, we may waive the fee under exceptional circumstances.

3. Refunds for Unused Services:
If you purchased a package of services and did not utilize all of them, you may be eligible for a partial refund. The refund amount will be calculated based on the services used and the regular pricing of those services, minus any discounts provided in the package.

4. Unsatisfactory Results:
Our goal is to provide satisfactory results with every service we offer. However, individual results may vary, and we cannot guarantee specific outcomes for certain treatments. If you are unhappy with the results, we encourage you to discuss your concerns with our team. In certain cases, we may offer a redo or alternative service, but refunds may not be applicable for services that have been performed satisfactorily.

5. Product Returns:
We offer a selection of high-quality beauty products for purchase. If you are dissatisfied with a product you purchased from us, please return it in its original condition within 30 days of purchase for a full refund. We reserve the right to refuse refunds for products that have been opened or damaged.

6. Processing Time for Refunds:
Once a refund has been approved, we will process the refund within 7-10 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment method.

7. Change in Refund Policy:
You On Crown reserves the right to update or modify this refund policy at any time. Changes to the policy will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Our team is here to assist you and ensure your experience at You On Crown is positive and rewarding.